Careers

RESPONSIBILITIES & TASKS :

CORE SKILLS & EXPERIENCE REQUIREMENTS :

• Excellent communication, negotiation, and conflict resolution skills with the ability to build rapport and maintain professionalism in challenging situations.
• Empathy and emotional intelligence to understand borrower hardships and navigate sensitive conversations effectively.
• Strong analytical and problem-solving skills to assess borrower situations, identify solutions, and develop personalized collection strategies.
• Strong understanding of fair lending practices, consumer protection laws, and Indian debt collection regulations.

PERSONAL CHARACTERISTICS :

• Strong ethical standards and commitment to fair and responsible collection practices.
• Client-oriented and results-driven with a focus on finding solutions and maximizing loan recovery while prioritizing borrower well-being.
• Highly motivated and resilient with the ability to persist through challenges and remain optimistic in a demanding environment.
• Strong time management and organizational skills to handle multiple accounts and complex situations effectively.
• Adaptable and flexible with the ability to adjust  communication styles and collection strategies based on individual borrower needs.

Share resume on Anamika.Narkar@jmfl.com